Privacy Policy

Top End Automotive is committed to providing quality services to you, and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples include names, addresses, email addresses, and phone numbers.

This Personal Information is obtained in many ways including:

• When you contact us via our website (www.topendautomotive.com)
• Through phone calls, text messages, or email correspondence
• When you visit our workshop or make a booking
• From publicly available sources or social media platforms
• From cookies and analytics tools used on our website

We collect your Personal Information for the primary purpose of providing our automotive services to you, communicating regarding your vehicle, and maintaining accurate service records.

We may also use your information for secondary purposes closely related to the primary purpose, such as providing updates, promotional offers, or customer satisfaction follow-ups — where you would reasonably expect such use or disclosure.

You may unsubscribe from our marketing communications at any time by contacting us in writing.

When we collect Personal Information, we will, where appropriate and possible, explain why we are collecting it and how it will be used.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information about an individual's:

• Racial or ethnic origin
• Political opinions or associations
• Religious or philosophical beliefs
• Membership of a professional or trade association
• Criminal record
• Health information

Top End Automotive does not typically collect sensitive information. If such information is ever required (for example, in relation to an accident report or insurance matter), it will only be used or disclosed:

• For the primary purpose for which it was obtained
• For a directly related secondary purpose
• With your consent, or where required or authorised by law

Third Parties

Where reasonable and practicable, we will collect your Personal Information only from you. However, in some cases, we may receive information from third parties such as insurance providers or finance companies. In such cases, we will take reasonable steps to ensure you are made aware of this.

Disclosure of Personal Information

Your Personal Information may be disclosed in the following circumstances:

• To third parties where you consent to the use or disclosure (e.g., parts suppliers, towing services, or diagnostic partners assisting with your vehicle)
• Where required or authorised by law

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse, loss, and unauthorised access, modification, or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. However, most of the Personal Information is stored in client files which will be kept for a minimum of 7 years.

Access to Your Personal Information

You may access the Personal Information we hold about you and request corrections, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing using the details below.

Top End Automotive will not charge a fee for your access request but may charge an administrative fee for providing a copy of your information.

To protect your privacy, we may require identification before releasing the requested information.

Maintaining the Quality of Your Personal Information

It is important to us that your Personal Information is accurate and up to date. We will take reasonable steps to ensure it remains correct and complete.

If you find that any information we hold is inaccurate, please contact us as soon as practicable so we can update our records and continue providing quality service.

Cookies and Website Analytics

Our website may use cookies and third-party analytics tools such as Google Analytics and Microsoft Clarity to help us understand website traffic and improve your online experience.

These tools may collect data such as pages visited, time spent on site, and browser type. This information is anonymous and does not personally identify you.

You can disable cookies through your browser settings if you prefer.

CRM and Data Platforms

We use customer management systems such as GoHighLevel, HubSpot, and similar CRM tools to securely manage customer information, bookings, and communications. These systems comply with data protection standards and store information on secure servers.

We remain CRM-agnostic and ensure all customer data is handled in line with Australian Privacy Principles, regardless of which system is used.

Policy Updates

This policy may change from time to time and will be updated on our website. We encourage you to review it periodically.

Privacy Policy Complaints and Enquiries

If you have any questions or complaints about our Privacy Policy or how we handle your data, please contact us at: